FAQs - Super Facialist

FAQ

Yes! We are stocked in multiple retailers including Boots, Waitrose, Sainsburys, Morrisons, Tesco and Holland & Barrett.
We’re very sorry to hear that your experience with the product did not meet our high standards. If purchased outside the www.superfacialsit.co.uk website, please return the product back to the store of purchase along with your receipt for a refund or exchange.
All our orders are shipped from a UK based Warehouse. For more information on our Shipping Policy, click here.
Add items to your basket by clicking the "Buy Now" button on the product page. You can either "Proceed to Check Out" to finalise your purchase, or continue browsing.

UK Standard Delivery can take between 2-5 business days.
UK Express Delivery can take up to 3 business days (Order before 12pm on Monday-Friday, orders placed on Weekends will be processed on the following business day.)

We aim to dispatch orders within 24 hours, however, please allow for extra time to receive your order during busy holiday or promotional periods. Click here to read our Shipping & Delivery Policy.
£3.95 UK Standard Delivery (2-5 business days)
£5.95 UK Express Delivery (1-3 Business Days)
For more information on our Shipping Policy, click here.
Yes, we offer free UK shipping for domestic orders with a value of £30 or more. Check the cart to see the current deal on free shipping.
We are currently only shipping to addresses within the UK. Unfortunately, we are currently unable to ship to Europe (including Republic of Ireland).
We are very sorry for any inconvenience caused.
We’re sorry to hear that your order didn’t arrive in the best shape! Please take a picture of the delivery and email it to our customer service team on info@superfacialist.co.uk along with your order details and they’ll be able to investigate this further, or contact us here.

All of our products have been formulated so that they can be mix and matched to suit your skin’s individual needs. You can shop “By Skin Concern” in the “Shop” section of the Main Menu to find suitable products for your specific skin concerns.
All of our products are printed with an open jar symbol on pack, which indicates how many months you should use the product for since opening the product.
We highly recommend using the product within this timeframe to ensure maximum product effectiveness.
If you believe you’ve experienced an allergic reaction as a result of an ingredient within our product, rinse immediately and consult your doctor/GP. Discontinue use.
In such case, please email our customer care team on info@superfacialist.co.uk so we can investigate this further.
Yes, all our products are cruelty free and we are PETA approved. In March 2013, a new European Union (EU) law was fully implemented that made it illegal to sell animal-tested cosmetics in Europe.
We are pleased to confirm that we comply with the law and do not test our products on animals, nor do we employ any third parties to do so.
Our expertly formulated Clear Skin range has been specifically designed for blemish-prone skin, ideal for teen skin that needs blemish-targeting products. Discover the Clear Skin range here.
Most of the products within our ranges include Vegan Friendly formulations - please look out for the "Vegan" Icon on the product page.

Yes, we offer full and partial refunds. In the interests of hygiene and consumer safety, items can only be returned for a refund if they are unopened, unused and in a resaleable condition, and this must be done within 14 days. Please note that we do not cover the cost of returning the order and we suggest a tracked service to ensure safe delivery as we are not responsible for the returned order until it reaches our warehouse.

For more information, you can read about our Refund policy here.
A refund request can be submitted within 14 days after the purchase is made.
For more information, you can read about our Refund policy here.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

Please check our Refund Policy to see if you're eligible for a refund.
Please note that we do not cover the cost of returning the order and we suggest a tracked service to ensure safe delivery as we are not responsible for the returned order until it reaches our warehouse.
For more information, you can view the Refund Policy here.
Please note that we cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.

General Queries